Return & Refund Policy – LionStore

Returns & Exchanges

At LionStore, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible for assistance.

Products eligible for return or exchange must:

Be unused and in original condition
Include original packaging and accessories
Be returned within the approved return period

After inspection and approval, eligible refunds will be processed using the original payment method whenever applicable.

Non-Returnable Items

For hygiene, clearance, and promotional reasons, some items may not be eligible for return or exchange.

Products purchased during special promotions, discounts, flash sales, or exclusive offers are considered final sale items and may not qualify for withdrawal, return, or exchange unless the product arrives damaged or incorrect.

👉 Version plus douce et rassurante :

Please note that exchange and return services apply to products purchased at regular prices. Items purchased during promotional or special offer campaigns may not be eligible for return or exchange.

Damaged or Incorrect Products

If your order arrives damaged, defective, or different from what was ordered, please contact us within a reasonable time after delivery with photos and order details so we can assist you quickly.

Delivery & Inspection

Customers are encouraged to inspect products upon delivery. By accepting the package, the customer confirms receipt of the order in good condition unless otherwise reported.

Refund Processing

Approved refunds are generally processed within a reasonable timeframe depending on the payment method and banking procedures.

Shipping fees may not be refundable unless required by applicable Moroccan consumer regulations.

Governing Law

This Return & Refund Policy is governed by the applicable laws and consumer protection regulations of the Kingdom of Morocco.

For return or refund requests, please contact us through:

LionStore.ma